FAQ

 

Orders are processed and shipped on Business days Monday-Friday excluding holidays and weekends!

CONTACT US
If you have questions or need assistance please email us at SUPPORT@SHOPNAILHEAVEN.COM and we will be happy to assist you. Include your first, last name, and your order number. *Order numbers can be found on your order confirmation email in the upper right hand corner* Please allow up to 1-3 business days for a response.
REFUNDS/EXCHANGES
Due to the nature of products sold there are NO REFUNDS OR EXCHANGES! ALL SALES ARE FINAL   All orders are packaged under video surveillance with accuracy and care. In the unusual case there is a problem with your order, you receive the wrong order, or are missing items from your order please contact us within 3 business days of receiving your package. We will investigate the issue and correct any mistake caused on our behalf.

 

PROCESSING TIMES
Shipping:                                                                                                                   
Packages will be processed and shipped within 1-5 business days of order being placed. In the event we experience high order volume processing can be delayed. All Packages will ship via USPS Ground Advantage (2-5 Business days excluding holidays and weekends & not including processing time) or Priority Mail (1-3 Business days excluding holidays and weekends & not including processing time). Delivery times are estimated and not an exact guarantee. There will be no shipping fee refunds for delivery delays caused by USPS or circumstances beyond our control such as bad weather etc. Please ensure you have enough time to order. Orders over $100 will require a signature upon delivery. Tracking numbers will be emailed to you once your package has shipped. In the event a package is returned/undeliverable for any reason the customer will be responsible for reshipping cost or we will issue you a refund minus the shipping fee.

My package is lost or delivered to the wrong address
Please contact us as soon as possible so we can resolve your issue.
Support@shopnailheaven.com

Free US shipping on orders totaling 100$ or more. Discount will automatically apply during checkout.

Please be sure to input correct shipping address as it cannot be changed after your order is placed. 

INTERNATIONAL ORDERS
We ship worldwide! The customer is responsible for paying any custom fees or duties. 
USPS 7-21 Business days 
DHL 2-3 Business days
If your international order is returned to us due to unpaid fees or incorrect address you will be issued a refund minus the shipping fee.